Shipping & Returns
Shipping Policy
At BuzzCraft LLC, we strive to ensure that your orders are processed and shipped in a timely manner to reach you as soon as possible. Here's what you can expect from our shipping policy:
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Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons.
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Shipping Methods: We offer various shipping methods to accommodate your needs, including standard shipping and expedited shipping options. The available shipping methods will be displayed during the checkout process.
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Shipping Rates: Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping costs before finalizing your purchase during the checkout process.
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Delivery Time: Delivery times vary depending on the shipping method selected and the destination of the package. Standard shipping typically takes 3-7 business days for domestic orders, while expedited shipping may arrive sooner.
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International Shipping: We also offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes imposed by the destination country, which are the responsibility of the recipient.
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Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your package and estimate its delivery date.
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Shipping Restrictions: Certain products may be subject to shipping restrictions due to their size, weight, or contents. Please refer to product descriptions for any applicable shipping limitations.
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Questions or Concerns: If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.
Return & Exchange Policy
Return Policy:
We want you to be completely satisfied with your purchase from BuzzCraft LLC. If for any reason you are not satisfied with your order, you may return eligible items within 30 days of receipt for a refund or exchange. Here's our return policy at a glance:
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Eligibility: To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Certain products, such as clearance items or personalized/customized items, may not be eligible for return.
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Initiating a Return: To initiate a return, please contact our team within 30 days of receiving your order. We will provide you with instructions on how to return the item(s) and issue you a return authorization (RA) number.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.
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Refunds or Exchanges: Once we receive and inspect your returned item(s), we will process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.
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Restocking Fee: Please note that a restocking fee may apply for certain returns, particularly for items that are returned in a used or damaged condition.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
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Non-Returnable Items: Certain items, such as downloadable digital products or gift cards, may not be eligible for return. Please check product descriptions for any applicable return restrictions.
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Questions or Concerns: If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help!